Refund policy

RETURNS and REPLACEMENTS

1. Any order discrepancies must be reported via email (see contact page) including photographs of products order within 7 days of receiving your order. Make sure to note order number in correspondence. No returns or exchange will be allowed after 7 days from receipt of your order.
2. Goods must be re-packed carefully for return and the package must include copy of your invoice/packing slip, name, contact information and copy of email notice to explain why the goods are being returned. Whether you require a credit or a replacement, it is extremely important to provide as much detail as possible about what you are returning so that the return can be processed accurately and promptly.
3. Errors made by clients when placing their order (ie. wrong product) can be returned if reported within 7 days and products are unopened and in original condition. This will incur the 20% restocking fee. Return freight will be at customer’s expense. 20% Restocking Fee covers costs of time and labour involved with returning goods to the warehouse.
4. In the case of product returns, it may be necessary for clients to return goods by Australia Post (or equivalent international post), in which case, reimbursement of return freight costs will be included in refund/credit (only if the error is on Elektra Life behalf). International returns can be accepted due to manufacturing fault, or wrong product (ie. not as per order). Please ensure full tracking details (airway bill or tracking number) are provided in order to monitor the speed of the parcel being sent back.